Return and Replacement Policy
Thank you for shopping at NityaSoul.
If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on return and replacement.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to NityaSoul.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to NityaSoul, accessible from https://nityasoul.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order before your order is been generated without giving any reason for doing so.
In order to exercise Your right of cancellation, You must inform Us of your decision before dispatching your order by means of a clear statement. You can inform us of your decision by:
By email: firstname.lastname@example.org
By phone number (Whatsapp) : +91 9975171132
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 5 days
- The Goods are in the original packaging
- Product isn’t used or damaged
- Product must have the receipt or proof of purchase
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were used after delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be returned. Unfortunately, Goods on sale cannot be refunded.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
B/503, Poonam Orchid, Next to Ameya Classic club, Yashwant Nagar, Virar (west) pincode- 401303
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a replacement without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: email@example.com
By phone number: +91 9975171132